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Monthly Archives: January 2008

Symantec has been finished testing service pack 2 for Enterprise Vault 2007 together with Exchange 2007 service pack 1. And it’s now a supported configuration.
See updated Compatibility Charts from Symantec here: http://seer.entsupport.symantec.com/docs/276547.htm

And download Service pack 2 here : http://seer.entsupport.symantec.com/docs/294152.htm

Symantec has released Service Pack 2 for Enterprise Vault 2007, incl. service packs for Discovery Accelerator and Compliance Accelerator.

Below a link for what has been changed, with links for the different service packs:

Here is a PowerShell script for adding a user to a distribution group in Exchange 2007.
The search criteria is users above 75 MB of Exchange usage is added to the Distribution Group.
The Script is a single liner (all command in one line):

Get-MailboxStatistics where-object {$_.TotalItemSize -ge 78643200 -and $_.ObjectClass -eq “Mailbox”} ForEach-Object -Process {Add-DistributionGroupMember -Identity “Enterprise Vault” -Member $_.LegacyDN}

The script can be very useful when using Enterprise Vault and Provisiong groups, where the account is being enabled for archiving when they reach a certain size in Exchange, without using quota.

Yesterday MS released 2 new KB articles for Office Communicator:

Error message when you try to start Communicator 2007: “The application failed to initialize properly (0xc0150002)”

Communicator 2005 users or Mac Messenger 6.0.3 users may be unable to see additional participants in a conversation if the conversation was initiated by a Communicator 2007 user



MS Has released a new KB for Exchange Server 2007 SP1:
Users cannot log on to Outlook Web Access after you apply Exchange 2007 Service Pack 1 in an Exchange 2007 environment
See more here: http://support.microsoft.com/default.aspx?scid=kb;en-us;947168&sd=rss&spid=10926

MS has released a new KB for Office Communicator 2007:
On a computer that has Communicator 2007 installed, you do not hear Dual Tone Multi-Frequency tones when you use a device’s dial pad to enter a telephone number.
See more here: http://support.microsoft.com/default.aspx?scid=kb;en-us;945858&sd=rss&spid=11402

The Microsoft Exchange Server Team has a while ago published an article about the features of Unified Messaging together with Office Communications Server 2007. It explains what can be expected of the UM features of Exchange 2007

See it here: http://msexchangeteam.com/archive/2007/07/20/446505.aspx



Using Public IM (PIC) with Office Communications Server 2007 there might be problems adding Windows Live (MSN) users to the Microsoft Office Communicator 2007 (MOC) contact list.

Users might experience that they are unable to receive status information for contacts that are using personal or private domain names as part of their MSN account name (example: will@robinson.com) Other contacts using hotmail.com or msn.com addresses will appear normally with presence information.

Communicator will show a grey presence icon, and display “cannot get presence for this contact” or “acquiring status” or similar

Enabling logging on the Communicator will generate this error in the Communicator-uccp log file:

ms-diagnostics: 1008;reason=”Unable to resolve DNS SRV record”;source=”sip.robinson.com”


This is because the OCS will try to contact the domain as a federation partner and not an PIC partner, and lookup the sip address for the domain. The domain does not have a sip record in dns and therefor will fail.


When adding contacts with private domains in there MSN address, use the following format:


This will add the contact to the MOC contact list, and presence will be available

For information about enabling logging in Communicator, see (http://it-proknowledge.blogspot.com/2008/01/troubleshooting-with-office.html)

This tool is for testing your voice deployment quality. By installing and configuring the tool you will be able to setup a ad-hoc or regular testing of you OCS voice deployment.

There are two main tools:

1. Answering agent: use this tool to set up a voice recorder that you can call to leave a message, and get it played back to you.

2. Deployment validation tool: A more comprehensive tool that tests the quality of your voice deplayment and generates reports and can report to MOM 2005

Use this link to get the package that include the tools and documentation:


If you encounter difficulties while deploying or using Office Communicator 2007, you can use log or tracing files to troubleshoot the installation, setup, or connection errors.

The four main types of log files are:

  • Client logs document the behavior of the Office Communicator 2007 client, and add diagnostic messages to the Windows Event Log. [Windows Event Log]
  • Unified Communications Client Platform (UCCP) logs track server connection issues.[%userprofile%Tracing Communicator-uccp log file]
  • Media logs record the status of audio and video connections.[this needs special preparation]
  • Setup logs record Windows Installer errors during setup.[%temp% folder]

For more information, se the MS document Microsoft Office Communicator 2007 Testing and Troubleshooting Guide (http://www.microsoft.com/downloads/details.aspx?familyid=DB9B4F8F-F0F7-4157-82AD-395F4C631A4E&displaylang=en)


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