The next release of Office Communicator 2007 R2 will have a siter called the Office Communicator Attendant console.
This will be a Stand-alone call management client, and is an alternative client to Communicator
It will be Optimized for call management, not collaboration: no video, Live Meeting, etc.
Accurate & rapid call handling and routing for front-line business professionals
Typically used by:
- Front Desk / Reception
- Administrative staff
- Delegates
Attendant Features:
- Single-screen UI for multi-call handling
- Rich presence in contact list and groups
- Integrated conversation history & rapid-reply
- Confirmed blind transfer & call recovery
- Conversation & contact categories, subject line
- Templates for rapid conversation creation
- Client-side Music on Hold
- Repeat caller notification
UPDATE: (I’ve found some more screenshots, and i will upload the later. Stay tune for more info )
UPDATE: (Here it is: http://it-proknowledge.blogspot.com/2009/01/office-communicator-attendant-new.html)
Screenshot:
Any Idea yet how this is deployed? As I’ve finsihed my R2 Upgrade last week this would be nice, but can’t find and documentation on it