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The next release of Office Communicator 2007 R2 will have a siter called the Office Communicator Attendant console.

This will be a Stand-alone call management client, and is an alternative client to Communicator
It will be Optimized for call management, not collaboration: no video, Live Meeting, etc.
Accurate & rapid call handling and routing for front-line business professionals
Typically used by:

  • Front Desk / Reception
  • Administrative staff
  • Delegates

Attendant Features:

  • Single-screen UI for multi-call handling
  • Rich presence in contact list and groups
  • Integrated conversation history & rapid-reply
  • Confirmed blind transfer & call recovery
  • Conversation & contact categories, subject line
  • Templates for rapid conversation creation
  • Client-side Music on Hold
  • Repeat caller notification

UPDATE: (I’ve found some more screenshots, and i will upload the later. Stay tune for more info ;) )
UPDATE: (Here it is: http://it-proknowledge.blogspot.com/2009/01/office-communicator-attendant-new.html)


0 Responses to Office Communicator Attendant

  • Any Idea yet how this is deployed? As I’ve finsihed my R2 Upgrade last week this would be nice, but can’t find and documentation on it

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