Microsoft has relesed a document set called Unified Communications Adoption and Training Kit
I have listed the downloads here:
Adoption and Training Kit: IT Manager’s Unified Communications Rollout Checklist:
http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=2bab360a-7380-4f23-bd84-c594c9312e26
Adoption and Training Kit: Helpdesk Planning Checklist:
http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=29338349-d9db-470a-b8c2-495edbdd2e70
Adoption and Training Kit: Frequently Asked Questions:
http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=fdf484a1-98d9-4935-a755-4077d60ddf46
Adoption and Training Kit: Helpdesk and Support Staff Training:
http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=a1aac4a4-83db-4892-bd08-322d611b1d0b
Adoption and Training Kit: Change Management Resources:
http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=74892d2e-ba8a-47cd-afc1-3b4e6d077bc2
Adoption and Training Kit: Tips and Tricks Flash Cards:
http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=faa1d2fd-cb2f-448d-80b5-0f3522029ecf
Adoption and Training Kit: Quick Reference Cards:
http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=6ccb3e1c-84ff-4d41-8fe0-8fe7550c7c19
Adoption and Training Kit: Communication Plan Sample:
http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=34a06084-45c2-4cf0-8896-81d00c2175d4
Adoption and Training Kit: Success Metrics Example:
http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=f29c1be3-2c90-4f35-a95a-80cecdcaf9aa
Adoption and Training Kit: Champs Program Plan Sample for Unified Communications:
http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=de695071-e29e-4f06-bf91-9a667c0a5d66
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