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Monthly Archives: July 2013

Today I had a problem with a user which wanted to make PSTN calls on behalf of an response group.

However the call fails with “We couldn’t reach…”.

The corsponding error in snopper says that the “User does not exist” →']);" class="more-link">Continue reading

If you make a call on behalf of a response group, you might get the below error:

“Cannot complete the call because you are no longer an agent for the response group”

This might be caused by the respons group settings which has been set to Formal login (default is Informal), and then the agent has not logged in.

To correct it remember to sign in to the respons group as an agent in the tools menu. →']);" class="more-link">Continue reading

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