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Lync

I recently had two issues at a customer that I would like to share with you:

The first one is about PSTN call looping and the second one is about Unassigned numbers which don’t work for external PSTN users:

 

PSTN Call is Looping

I had an issue where an PSTN user calls a phone number which belongs to the organization but is not assigned to any users or services in Lync.

In this case the customer was using a sip trunk from a Danish Vendor called Cirque, and we experience that when a call was made to an unassigned number, that call would cause a loop and in some cases causes the mediation server to fail. →']);" class="more-link">Continue reading

I recently had two issues at a customer that I would like to share with you:

The first one is about PSTN call looping and the second one is about Unassigned numbers which don’t work for external PSTN users:

 

PSTN Call is Looping

I had an issue where an PSTN user calls a phone number which belongs to the organization but is not assigned to any users or services in Lync.

In this case the customer was using a sip trunk from a Danish Vendor called Cirque, and we experience that when a call was made to an unassigned number, that call would cause a loop and in some cases causes the mediation server to fail. →']);" class="more-link">Continue reading

I’m just at the end of my LyncConf14 journey with this post which is a wrap up of the days, at the Lync Conference 2014 in Las Vegas.

The Conference it self lasted for 2 ½ day – with sessions from 8:30 to 17:30 each day – last day to 12:00.

After my opinion it could easily have been one more day with all the great sessions that was scheduled.

My main sessions was Lync Enterprise Voice and Lync video and best practices around that and how to troubleshoot quality issues.

Most of these sessions was really great and learning full and I defiantly have something to work with, at my customers to make sure they get the best quality in their Lync experience. →']);" class="more-link">Continue reading

I stopped by one of the vendors today that I’m preferring for switchboard and contact center solutions at my customers, to talk with Bjarne Henriksen, Partner from Competella about a new product they will release within a couple of months.

 

The product is called: Competella Call Distributor

The Call Distributor is essential an replacement for response group service in Lync Server 2013, which in many areas are good, but after my opium is also missing some more advanced controls and call handling.

 

When you are using response groups in Lync, it will not be able to leverage the settings you have made like call forwarding or sim-ring etc. which for some customers is annoying because they can’t answer response group calls on their mobile phone. →']);" class="more-link">Continue reading

I stopped by one of the vendors today that I’m preferring for switchboard and contact center solutions at my customers, to talk with Bjarne Henriksen, Partner from Competella about a new product they will release within a couple of months.

 

The product is called: Competella Call Distributor

The Call Distributor is essential an replacement for response group service in Lync Server 2013, which in many areas are good, but after my opium is also missing some more advanced controls and call handling.

 

When you are using response groups in Lync, it will not be able to leverage the settings you have made like call forwarding or sim-ring etc. which for some customers is annoying because they can’t answer response group calls on their mobile phone. →']);" class="more-link">Continue reading

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